1. Introduction
At Herba Moringa, we strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.
2. Return Eligibility
You may be eligible for a return if:
✅ The item is defective, damaged, or incorrect upon arrival.
✅ The item is unused, unopened, and in its original packaging.
✅ The return request is made within [7] days from the date of delivery.
Note: We do not accept returns for items that have been used, opened, or damaged due to customer mishandling.
3. How to Request a Return
To request a return, please follow these steps:
1️⃣ Contact us at herbamoringaoriginal@gmail.com with your order number and reason for the return.
2️⃣ Wait for our approval and return instructions.
3️⃣ Ship the product back to us at the address provided.
4️⃣ Once received and inspected, we will process your refund or replacement.
4. Refund Policy
🔹 Approved Refunds: If your return is approved, we will initiate a refund to your original payment method within [5] business days.
🔹 Shipping Fees: Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is faulty.
🔹 Late or Missing Refunds: If you haven’t received your refund after the stated period, please check with your bank or payment provider.
5. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
❌ Opened or used products.
❌ Items purchased on clearance or promotional sale.
❌ Digital products or gift cards.
6. Exchanges (If Applicable)
If you received a defective or incorrect item, we will offer a replacement at no extra cost. Contact us within [7] days to arrange an exchange.
7. Contact Us
If you have any questions or need further assistance, feel free to reach out:
📧 herbamoringaoriginal@gmail.com
📞 6011-5427 1167